Leading Retail Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeRetail Full time $70,000 - $95,000

Lead Retail Operations Specialist

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Fieldwork Coffee is looking for an experienced Retail Operations Manager to spearhead the development and growth of our retail coffee locations.

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This role will focus on building and supporting a new team from the ground up, fostering a culture of hospitality, and turning our upcoming retail locations into bustling hubs that respect the growers, showcase our coffee, and engage our customers.

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The ideal candidate will have high-level coffee-making skills, a history of effective team leadership, and a strong grasp of developments in global specialty coffee. Proficiency in retail operations and systems optimisation is also a must.

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Key responsibilities include:

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• Developing and standardising drink and service protocols, ensuring consistency across all multiple locations.

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• Acting as the knowledge bridge between our roasting team and retail staff, enhancing in-store customer service.

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• Overseeing the recruitment, training, and leadership of our coffee bar team.

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• Driving in-store retail coffee bean sales and upholding service standards.

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• Maintaining an active engagement between the coffee bars and our roastery.

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• Formulating short-term and mid-term operational strategies focusing on opening new locations, their development and their staffing.

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• Long-term focus on refining processes, spearheading new initiatives, and optimising efficiency.

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Required qualifications and experience include:

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• Advanced high-level coffee-making skills, refined through substantial experience.

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• Demonstrable track record in team development and management.

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• Deep awareness of global specialty coffee developments.

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• Proven expertise in systematising retail operations.

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Personal attributes include:

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• Authentic hospitality.

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• Meticulous attention to detail.

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• Logical, methodical approach to challenges.

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Offer:

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A competitive full-time position with a starting salary of $70,000, plus superannuation, company laptop provided, work schedule including weekends and occasional bank holidays, minimum commitment of 12 months essential.

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Join us at Fieldwork Coffee and play a pivotal role in elevating our retail experience.

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