Retail Operations Analyst

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Direct message the job poster from Global Retail Brands Australia

We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. Due to an internal promotion, we are actively seeking a dynamic Retail Operations Analyst to join our retail operations team

The Retail Operations Analyst supports the performance and efficiency of our retail store network by delivering data-driven insights across sales, inventory, labour, and operational processes. This role plays a critical part in aligning retail execution with strategic goals, analysing metrics such as store productivity, labour hours, wage cost, and stock loss. The ideal candidate thrives in a fast-paced retail environment, has strong analytical skills, and a deep understanding of store operations.

Key responsibilities of the role will include but not be limited to:

Operations & Performance Analytics

• Analyse Store-level, Regional, State KPIs: sales per labour hour, transactions per team member, units per transaction, foot traffic conversion, and shrink
• Develop and manage dashboards to monitor key retail metrics, including productivity, wages as a % of sales, and schedule efficiency
• Partner with store leadership and Regional/State Managers to identify labour efficiency gaps and implement corrective actions
• Evaluate the ROI of operational changes, promotions, and labour models by reviewing their impact on sales and profitability

Cross-Functional Collaboration

• Work closely with Finance, HR, Store Ops, and IT teams to ensure accurate data flows between systems (e.g., POS, TRS, HF)
• Contribute to projects such as new store setup, operational process reviews, and in-store tech rollouts
• Assist in training and supporting Regional/State leaders on reporting tools and interpreting operational metrics

About you:

• Bachelor's degree in business, Analytics, Retail Management, or a related field.
• 2–4 years of experience in a retail operation, business analysis, or workforce management role.
• Strong knowledge of labour metrics, wage modelling, and productivity reporting.
• Proficiency in Excel and BI tools such as Power BI, Tableau, or Looker.
• Experience with workforce management systems (e.g., Pronto, TRS, Deputy, Human Force) and retail POS systems.
• Solid understanding of store-level operations in a high-SKU, homewares or consumer goods environment.
• Excellent attention to detail and the ability to turn data into clear, actionable insights.

Preferred Qualifications:

• Experience in labour budgeting, wage forecasting, and store productivity modelling
• Familiarity with modern retail operations tools such as Pronto, TRS, or Kepler
• Ability to lead data-driven projects from analysis to implementation in a multi-store environment

This full-time position offers the opportunity for a passionate Retail Operations Analyst to join to join a fast-paced, highly dynamic design team and environment, and to help support and contribute towards the growth of Global Retail Brands. This is a very exciting time to join the company as you will be part of a large, experienced and super-fun team, working 5 days in the office on St Kilda Road with access to lots of public transport, cafes near by and with dogs in the office – this is a role not to be missed

If this sounds like you, Apply Now

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst
• IndustriesRetail

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