Customer Service and Sales Coordinator

2 weeks ago


Moorabbin, Australia eXenet Full time

About eXenet:

We are a successful and growing business, committed to delivering exceptional customer service. Our self-storage facility in Moorabbin is secure, monitored 24/7 with customer access available at all times.

We are seeking a mature, experienced Customer Service and Sales Coordinator to join our team on a full-time basis. The ideal candidate will be available to work Monday to Friday, 0830-1700, with the occasional Saturday overtime by agreement with the rest of the team.

Job Description:
  • Respond to existing customers' needs and resolve any issues efficiently
  • Handle all telephone, email, and walk-in enquiries professionally
  • Liaise with customers to understand their self-storage requirements and provide solutions
  • Process customer sign-ups, handle payments, and update records accurately
  • Promote customer loyalty through excellent follow-up service and support
  • Take an active interest in securing new customers and growing our business
  • Be the face of eXenet by delivering friendly, flawless, customer service

Salary: $60,000 - $70,000 per annum (dependent on experience)

Requirements:
  • Able to learn quickly and take ownership of tasks
  • Team-oriented with a strong sense of responsibility
  • Excellent written and spoken English skills
  • Fast and accurate typing skills
  • Strong admin and computer skills using Microsoft Office
  • Experience with CRM software or willingness to learn
  • Confident telephone manner
  • Displays common sense, resourcefulness, and initiative
  • Strong attention to detail
  • A 'people person' who prioritizes delivering high-quality customer service
  • Good problem-solving and conflict resolution skills

Benefits:

  • Secure long-term employment with a growing business
  • Overtime opportunities on Saturdays by agreement with the team
  • A generous salary and pleasant working conditions
  • The support of a small, dedicated team
  • Full training and opportunities for ongoing growth and advancement
  • Free onsite parking


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