Service Delivery Officer
3 weeks ago
Are you passionate about delivering exceptional customer service? Do you have a strong desire to work in a fast-paced environment? We are seeking a highly motivated and organized Service Delivery Officer to join our team in Port Lincoln.
About the Role:
This is a temporary role that plays a critical part in the provision of friendly, accurate, and timely customer services. As a Service Delivery Officer, you will be responsible for taking ownership of customer issues and seeing them through to completion. You will also be required to process a variety of complex transactions in an accurate and timely manner.
Key Responsibilities:
- Provide exceptional customer service through phone-based and face-to-face interactions
- Respond to customer enquiries with urgency and professionalism
- Process complex transactions in an accurate and timely manner
- Learn and work within new systems to ensure transactions and applications are recorded and processed correctly
- Provide customers with relevant information or direction as needed within government-based frameworks and policies
- Represent the company in a corporate and professional manner
- Work efficiently in a fast-paced environment and multitask as needed
- Ensure work undertaken meets work quality and service delivery standards and/or compliance with regulations, codes, and specifications
Requirements:
- Proven experience in a fast-paced face-to-face customer service role
- Proven administration skills and abilities
- Excellent communication skills both written and verbal
- Ability to multitask while maintaining high accuracy with transactions
- Demonstrated ability for fast learning and long-term retention of information
- Ability and willingness to work both in a team as well as autonomously
- MUST have flexibility to work up to full-time hours as required
- MUST be available to commit to 6 weeks full-time training on commencement of the role
- MUST be willing to obtain a valid National Police Clearance and DCSI Child Related Clearance before commencing in this role
About Us:
We are a dynamic and growing organization that is passionate about our people. We offer a supportive and team-based environment where you can continuously learn and develop in a practical and structured environment.
How to Apply:
If you have the skills and experience to excel in this position, please apply now. Only shortlisted candidates will be contacted.
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