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Transformational Business Advisor

2 weeks ago

Cremorne, Australia beBeeSpecialist Full time $90,000 - $110,000
Implementation Specialist

The role of the Implementation Specialist is to support the successful provision of consulting and implementation services to clients. This involves collaborating with stakeholders, providing best practice solutions, implementing products within required timeframes, and communicating effectively with clients throughout the implementation lifecycle.

Main Responsibilities:
  • Define Client Requirements: Gather client requirements through gap analysis, document their needs, build and configure solutions to meet these needs.
  • Partner with Stakeholders: Develop a comprehensive plan that accounts for both functional and technical work streams of the project, ensuring seamless collaboration among team members.
  • Provide Best Practice Solutions: Offer expert advice and guidance to clients based on their defined business needs and rules.
  • Implement Products: Successfully deliver products and associated services within specified deadlines, meeting or exceeding client expectations.
  • Communicate Effectively: Foster open and transparent communication with clients through regular updates, written reports, and verbal discussions.
  • Risk Management: Anticipate, identify, and analyze risks, problems, and opportunities, establishing priorities and allocating resources efficiently to mitigate or capitalize on these factors.
  • Project Methodology: Apply structured project management principles to ensure timely completion, quality delivery, and effective risk mitigation.
  • Progress Review: Regularly assess and measure progress against predetermined criteria and deliverables, implementing corrective actions as needed to maintain momentum and quality.
  • Culture and Relationships: Develop strong relationships with colleagues and clients, maintaining professionalism and integrity in all interactions.
  • Subject Matter Expert: Stay up-to-date with industry developments and advancements, applying this knowledge to provide innovative solutions and exceptional service.
  • Customer Service: Deliver outstanding customer service across all touchpoints, consistently meeting or exceeding client expectations in a fast-paced and dynamic environment.
  • Team Collaboration: Foster a collaborative culture among team members, promoting knowledge sharing, skill development, and mutual support.
  • KPI Achievement: Contribute to achieving individual and team KPIs, driving personal growth and development, and striving for continuous improvement.
  • Continuous Improvement: Proactively identify areas for improvement, capturing insights and implementing changes to enhance processes and outcomes.