Customer Support Specialist

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $50,000 - $90,000

Customer Service Role Overview

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This position requires a highly skilled and customer-focused individual to deliver exceptional service and support.

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Key Responsibilities:

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  • Listen and understand customer inquiries and concerns, providing timely and effective solutions\
  • Collaborate with other departments to resolve customer issues\
  • Continuously improve customer satisfaction through proactive communication and problem-solving\
  • Maintain accurate records of customer interactions and resolutions\
  • Respond to all questions and queries in line with policy and procedures\
  • Update internal databases with correct information\
  • Manage client systems and data entry
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Required Skills and Qualifications:

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  • Excellent communication skills and professional demeanor\
  • Experience in customer-facing roles and administrative settings\
  • Good knowledge of Microsoft Office Suite (Excel, Outlook, Word)\
  • Competency with computers and Windows operating systems\
  • Ability to multitask, prioritize tasks effectively, and learn new skills\
  • Strong organizational skills and adaptability under pressure\
  • Excellent written and verbal communication skills
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Benefits of This Role:

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You will be working in a fast-paced environment, taking pride in your work and adapting to new challenges. Your excellent communication style and ability to work with confidential information will make you an ideal candidate for this position.

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What You Need to Succeed:

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This role requires a customer-focused individual who can work with confidential information and provide empathetic support. If you have a strong desire to deliver exceptional service and take pride in your work, this is the opportunity for you.

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