Customer Support Specialist

4 days ago

Adelaide, South Australia beBeeCustomerSupport Full time $55,000 - $80,000
About the Position

We are seeking a talented professional to join our Customer Service team as a dedicated support specialist.

This role is pivotal in building strong relationships with customers, providing exceptional support and resolving technical enquiries in a timely manner.

As a key member of our team, you will be responsible for maintaining accurate records, contributing to process improvements and meeting key performance indicators.

You will be part of a dynamic team that fosters growth, learning and collaboration. Our leadership team will provide guidance and support to ensure your success.

Key Responsibilities:

  • Provide first-class customer service across various channels.
  • Handle complex customer enquiries via phone and email.
  • Maintain accurate records and documents related to customer activity.
  • Contribute to continuous improvement initiatives and enhance team productivity.
  • Meet or exceed established key performance indicators (KPIs).

What We Offer:

  • A competitive remuneration package including salary and superannuation.
  • Free parking on-site for convenience.
  • Ongoing learning and development opportunities to enhance skills and knowledge.
  • A supportive work environment that encourages work-life balance and social responsibility.
  • Access to an Employee Assistance Program for you and your family.

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