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Patient Experience Coordinator
2 weeks ago
Transforming patient care requires dedicated individuals who can provide empathetic support and expert guidance.
As a key member of our team, you will be at the forefront of delivering exceptional patient experiences through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for problem-solving, excellent communication skills, and the ability to navigate complex patient inquiries efficiently.
This is a full-time position that offers a unique opportunity to grow professionally and make a real impact in the lives of our patients.
Our ideal candidate will possess a passion for delivering exceptional patient care and have a proven track record of success in customer-facing roles.
Key responsibilities include:
- Responding to patient queries and concerns via email, SMS, and phone calls
- Providing accurate information and support to patients, ensuring a positive experience
- Working closely with our clinical team to address and resolve patient issues
- Advocating for patient needs and preferences, aligning with our values
- Providing patients with a seamless experience by being detail-oriented, patient-focused, and transparent in expectation setting
What We're Looking For:
- Proven experience in customer support or a similar role
- Exceptional communication and problem-solving skills
- Ability to handle sensitive information confidentially
- Patience and a positive, empathetic attitude towards patients
- Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings
What We Offer:
- A fast-paced industry with huge potential
- An inclusive and supportive work culture
- Competitive salary and genuine career growth opportunities
- Ongoing professional development and learning
At our organization, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered.
The ideal candidate will possess a passion for compassionate care and have a proven track record of success in customer-facing roles. They will be able to navigate complex patient inquiries and provide tailored solutions to ensure seamless patient experiences.
