Patient Support Coordinator
2 weeks ago
About us:
At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.
We're a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients
About the Role:
As a Patient Support Coordinator, you'll be the heartbeat of our patient communications, offering support and resolving queries through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for empathy, excellent communication skills, and the ability to solve problems efficiently.
This is a full-time position located in Richmond.
Please note: At this time, we are unable to support remote work or candidates on Working Holiday Visas.
Key Responsibilities:
- Respond to patient queries and concerns via email, SMS, and phone calls.
- Provide accurate information and support to patients, ensuring a positive experience.
- Work closely with our clinical team to address and resolve patient issues.
- Advocate for patient needs and preferences, aligning with easykind's values.
- Provide patients with a 5-star easykind experience by being detail-oriented, patient-focused, and transparent in expectation setting.
What We're Looking For:
- Proven experience in customer support or a similar role.
- Exceptional communication and problem-solving skills.
- Ability to handle sensitive information confidentially.
- Patience and a positive, empathetic attitude towards patients.
- Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings.
What We Offer:
- A fast-growing industry with huge potential.
An inclusive and supportive work culture (it's a pretty elite crew).
Competitive salary and genuine career growth opportunities.
Ongoing professional development and learning.
At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you
-
Effective Care Coordination Specialist
1 day ago
Melbourne, Victoria, Australia beBeeCare Coordinator Full time $85,000 - $110,000Case Manager Role OverviewThis role involves providing exceptional care coordination services to clients. The Case Manager will work closely with healthcare professionals and other stakeholders to ensure seamless patient transitions and optimal outcomes.Key Responsibilities:1. Participate in quality improvement initiatives to drive continuous excellence.2....
-
Patient Support Coordinator
2 weeks ago
Melbourne, Victoria, Australia Easykind Full timeAbout us:At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.We're a passionate, goal-driven team with the mission of providing a...
-
Patient Support Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeSupport Full time $86,400 - $108,825Job DescriptionWe are seeking a dedicated Patient Support Specialist to join our team at St Vincent's Private Hospital Melbourne. In this role, you will work closely with patients and their care providers to ensure a smooth transition from hospital to home.About the Role:This is an exciting opportunity for a skilled Social Worker to provide patient-focused...
-
Patient Care Coordinator
1 day ago
Melbourne, Victoria, Australia Professional Physical Therapy Full timeProfessional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator.As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring...
-
Patient Care Coordinator
1 day ago
Melbourne, Victoria, Australia Professional Physical Therapy Full timeProfessional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator.As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring...
-
Patient Service Coordinator
1 day ago
Melbourne, Victoria, Australia beBeeCommunications Full time $60,000 - $73,000Key Role in Patient CareThe ideal candidate for this position will be a highly organized and detail-oriented individual who is able to coordinate communication, patient services, and clerical functions with ease.
-
Patient Liaison Team Coordinator
1 day ago
Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $125,000Job Title: Patient Liaison Officer About the RoleThe Patient Liaison Officer is a vital role that plays a critical part in ensuring the accurate and timely identification, capture, and administration of private and compensable patient revenue across various departments. Coordinate team activities, manage workloads and prioritiesOversee documentation and...
-
Patient Care Coordinator
9 hours ago
Melbourne, Victoria, Australia beBeeCare Full time $80,000 - $104,000Case Manager Job DescriptionThis is a comprehensive job description for a case manager position.Job Summary:A Case Manager provides patient care coordination and assessment of patients' level of care needs, ensuring seamless transitions and optimal quality, cost, and service outcomes. This role requires effective communication with patients, physicians, and...
-
Frontline Patient Care Coordinator
1 day ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $65,000 - $70,000Job OverviewThe role of a Customer Service Officer involves providing exceptional support to patients and their families, ensuring seamless coordination of communication, services, and administrative tasks.
-
Support Officer
1 day ago
Melbourne, Victoria, Australia beBeeAdministrative Full time $56,475 - $93,350As a professional seeking to combine their skills with a passion for delivering excellent customer service, this role presents an exciting opportunity to support the hospital's Admissions and Reception.Key ResponsibilitiesPerform administrative duties including answering calls, organizing appointments and preparing admission paperworkMaintain accurate record...
