Patient Experience Advocate

1 day ago

Melbourne, Victoria, Australia beBeeEmpathizer Full time
Job Description

About us:

We're a passionate team at the forefront of healthcare, specialising in medicinal cannabis to provide innovative solutions for patient care. Our mission is to deliver a 5-star service with the most cost-effective solution to high quality plant based medicine in Australia.

We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients.

Key Responsibilities:

  • Respond to patient queries and concerns via email, SMS, and phone calls.
  • Provide accurate information and support to patients, ensuring a positive experience.
  • Work closely with our clinical team to address and resolve patient issues.
  • Advocate for patient needs and preferences, aligning with our values.
  • Provide patients with a 5-star easykind experience by being detail-oriented, patient-focused, and transparent in expectation setting.

Required Skills and Qualifications

We're looking for someone with:

  • Proven experience in customer support or a similar role.
  • Exceptional communication and problem-solving skills.
  • Ability to handle sensitive information confidentially.
  • Patience and a positive, empathetic attitude towards patients.
  • Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings.

Benefits

What We Offer:

  • A fast-growing industry with huge potential.
  • An inclusive and supportive work culture.
  • Competitive salary and genuine career growth opportunities.
  • Ongoing professional development and learning.

Our Values

At our company, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we'd love to meet you

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