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Senior Service Designer
1 month ago
Role Overview
We are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a crucial role in understanding and shaping experiences for clients, intermediaries, and staff.
Key Responsibilities
- Understand and articulate client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality, and designing preferred futures.
- Work closely with channel stakeholders to frame problems or opportunities.
- Use a customer-centred approach to design data-led solutions within a complex ecosystem.
Requirements
- 5-7 years' experience in service design, strategic design, and/or experience design.
- Bachelor's degree in design or equivalent practical experience.
- Strong portfolio highlighting knowledge and experiences in Service Design across varied users, business problems, and contexts.
About Macquarie
Macquarie is a global financial services group operating in 34 markets. We are committed to providing a working environment that embraces diversity, equity, and inclusion.
