Senior Service Designer

3 weeks ago

Sydney, New South Wales, Australia Onset Group Full time

Job Title: Senior Service Designer

Job Summary:

We are seeking a Senior Service Designer to lead the design of innovative, customer-first service strategies that align with business goals. As a key member of our team, you will work closely with cross-functional teams to execute customer research and deliver insights that shape decision-making.

Key Responsibilities:

  • Develop innovative CX strategies that align with business objectives and drive measurable results.
  • Lead cross-functional collaboration with product, experience, and data teams to execute customer research and deliver insights that shape decision-making.
  • Create end-to-end service vision and road maps that address both business and customer challenges, ensuring consistency across all touch points.
  • Map service ecosystems to understand relationships, dependencies, and opportunities for service improvement.
  • Engage with stakeholders across various teams to foster a customer-first mindset and build strong partnerships that support business growth.

What You'll Bring:

  • Extensive experience in service design or customer experience, with a strong portfolio of leading strategic, complex projects.
  • Expertise in human-centered design methodologies, data analysis, and deriving actionable insights for business decisions.
  • Proven ability to develop strategic roadmaps, translating insights into innovative customer solutions.

About Onset Group:

Onset Group is a leading brand that puts the customer at the heart of everything we do. We are committed to delivering exceptional customer experiences and are seeking a talented Senior Service Designer to join our team.

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