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Commercial Operations Manager
2 weeks ago
You will play a pivotal role in driving the Sales and Profit goals by spearheading your department's efforts to deliver exceptional customer experiences. Your focus will be on fostering a high-performing team, supporting their growth and development through succession planning, talent development, and structured performance management.
- Monitor and respond to key Sales & Profit KPIs for your department, taking proactive measures to maximise sales with Visual Merchandisers.
- Drive the Hello Member programme in line with country goals, ensuring its successful implementation.
- Maintain and uphold H&M standards within your department, utilising the Customer Experience Tool for effective monitoring.
- Implement the Commercial Handbook with your Visual Team, ensuring seamless execution.
- Evaluate and manage team performance, providing regular feedback, executing performance development reviews, development plans, follow-ups, and taking necessary action to improve performance and develop your team.
- Work closely with your department's talent pipeline to support business and store needs.
To excel in this role, we believe you possess a positive attitude, inclusivity, and creativity as a leader who thrives on being present on the shop floor with colleagues and customers. You are passionate about learning and growth, sharing this enthusiasm with your team of Sales Advisors. Your commercial acumen and coaching approach drive results, and you understand the importance of delegation to foster growth and collective success within your team.
