Customer Service Leader

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

About Our Customer Service Leadership Role:

We are seeking a dynamic and experienced leader to drive customer service excellence in a technical environment. This pivotal leadership role is designed for a hands-on manager who thrives in a trade-focused setting. You will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for expertise and excellence.

Key Responsibilities:

  • Team Development & Leadership: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the customer experience and ensure alignment with business goals.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.

Required Skills & Qualifications:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.

About You: If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you.

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