Customer Service Champion

2 weeks ago

North Sydney Council, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Title

An engaging and dynamic customer service professional is required to play a pivotal role in ensuring exceptional experiences across various touchpoints.

Key Responsibilities:
  • Customer Interaction
    • Engage with customers promptly and professionally across all global channels displaying superior communication skills and delivering an exemplary customer experience.
    • Address customer inquiries, concerns, and complaints with empathy and efficiency striving for first-contact resolution and aligning with company response KPIs.
    • Answer product-related questions clearly and knowledgeably.
    • Proactively contact customers when required ensuring communication is timely helpful and on-brand.
    • Maintain consistency in brand messaging and professionalism in all customer-facing communications.
    • Communicate key customer feedback to internal teams to help improve products services or processes.
    • Collaborate with internal departments and external partners to ensure seamless service and quick resolution of customer issues.
    • Monitor and manage customer order fulfilment ensuring orders are processed shipped and delivered in a timely manner.
    • Liaise with warehouse and operations teams to ensure accurate and efficient logistics including the placement of orders and follow-ups.
    • Handle returns and order corrections as needed maintaining a high level of accuracy and customer satisfaction.
    • Stay highly adaptive to shifting priorities and customer needs managing multiple tasks effectively and meeting deadlines.
    • Maintain a strong customer-first focus aiming to exceed expectations in every interaction.
  • Administrative Support
    • Keep the office tidy stocked and running efficiently including managing supplies ordering stationery and coordinating basic maintenance.
    • Organise and book team lunches catering and meeting room setups.
    • Help coordinate small team events or celebrations.
    • Support general admin tasks.
    Requirements:
    • Proven experience in a customer service / administration role ideally in a fast-paced collaborative environment.
    • Strong organisational and time-management skills with the ability to prioritise and multitask effectively.
    • Excellent verbal and written communication skills with strong attention to detail.
    • Demonstrated initiative and problem-solving ability with a proactive solutions-oriented mindset.
    • Intermediate proficiency in Excel experience with platforms such as Shopify Gorgias and SAGE X3 is a strong advantage.
    • Confident using a variety of digital tools systems and platforms to support both customer service and administrative tasks.
    • Ability to work to tight deadlines and remain composed under pressure.
    • High level of accuracy and consistency in all communication and documentation.
    • Ability to work with AI tools.
    Benefits:
    • A generous monthly allowance.
    • Birthday leave.
    • Wellbeing program including on-site gym and weekly Pilates class.
    • Company-funded parental leave.
    • Loyalty earn up to 5 days extra additional leave.
    • Abundance of local cafes and close proximity to public transport.
    • Certified Great Place To Work employer.

A diverse workplace that provides equal opportunities for all.

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