Chief Incident Resolution Specialist
6 days ago
We are seeking a highly skilled Incident and Problem Manager to join our team.
The ideal candidate will have expertise in IT Service Management (ITSM) concepts, including Incident and Problem Management, as well as experience with implementing and managing ITIL processes.
This role requires a strong understanding of business operations and the ability to develop and implement consistent Incident and Problem Management processes across the organization.
Key Responsibilities- Establish and operationalize Incident and Problem Management processes to minimize the negative impact of IT incidents and prevent their recurrence.
- Implement, embed, and provide ongoing support for Incident and Problem Processes and Procedures to ensure adoption of ITIL best practices.
- Oversee and manage Incident, Problem, and Change across the organization, ensuring seamless operation, continuous improvement, and strategic alignment with broader organizational goals.
- Drive rapid service restoration, effective crisis management, SLA adherence, and structured incident response.
Benefits:
- Hybrid working
- First-rate parental leave
- Continuous opportunities to learn and grow in a team that values creativity and innovation.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Expert knowledge of ITSM tools JIRA Service Management (JSM) and frameworks, with practical experience in implementing and managing ITIL processes.
- Incident & Problem Management Expertise: 5+ years defining and driving incident and problem management processes, including experience with post-mortem analysis and corrective action implementation.
- ITIL 4 Foundation
- Global Best Practice in IT Major Incident Management (MIM)
- Root Cause Analysis (RCA) Certifications
We are committed to creating a diverse environment and are an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
-
Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeIncident Full time $120,000 - $170,000Job Title: Incident Resolution Specialist As a key member of our team, you will be responsible for managing and resolving IT incidents in an efficient and effective manner. Key Responsibilities: Develop and implement incident management processes to ensure minimal disruption to our services. Collaborate with stakeholders to identify root causes of...
-
Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeProblemSolving Full time $130,000 - $195,000Job Overview:We are seeking a skilled Incident Resolution Specialist to join our team. In this role, you will be responsible for developing a deep understanding of our product and delivery ecosystem.Key Responsibilities:Collaborate with cross-functional teams on the development and deployment of scalable software solutions.Diagnose and resolve complex issues...
-
Chief Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeincident Full time $100,000 - $140,000Incident Manager Role:We are a team that crafts our own path through new technology and innovation. We support the delivery of a large Government Contact Centre.This role involves delivering high-quality service to customers while working collaboratively with colleagues to identify and resolve issues in a timely manner.Key responsibilities include:Managing...
-
Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeITSM Full time $105,000 - $165,000About this RoleWe are seeking a seasoned ITSM expert to manage the lifecycle of all incidents across customer and business operations. This is an opportunity to lead initiatives for effective and efficient incident resolution and request fulfillment.Key ResponsibilitiesCreate and maintain Incident Management and Request Management systems, tools, culture,...
-
Incident and Complaint Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeComplaint Full time $114,000 - $141,000Our team is seeking an experienced professional to fill the role of Incident and Complaint Resolution Specialist. As a key member of our Oversight, Risk, and Insurance team within Corporate and Superannuation Trustee Services (CSTS), you will play a pivotal part in ensuring that service providers effectively manage incidents within CSTS' risk appetite. Your...
-
Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeIncident Full time $93,251 - $113,134Job OverviewWe're looking for a skilled professional to take on the role of Incident Resolution Specialist. As a key member of our team, you'll be responsible for ensuring seamless service delivery expectations are met.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced...
-
Sydney, New South Wales, Australia beBeeSecurity Full time $120,000 - $160,000Incident Response Specialist Job SummaryThe role requires a broad range of technical and industry skills to tackle complex security challenges at accelerated scales.Main Responsibilities:Owning and managing in-flight security issues, triaging and assessing security incidents, and engaging with internal teams for prompt mitigation and...
-
Lead Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeIncident Full time $94,000 - $117,400Job SummaryThis is an exciting opportunity to take on a key role in managing and resolving incidents. As an Incident Manager, you will be responsible for coordinating and facilitating the incident resolution process.You will work closely with various teams to ensure that incident management is being carried out efficiently and effectively. This includes...
-
High-Severity Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia beBeeLeadership Full time $95,000 - $145,000Incident Management ExpertJob DescriptionWe are seeking a skilled Incident Commander to lead high-performing teams in handling complex incidents from triage to post-incident reviews. The ideal candidate will have intermediate to expert-level incident management experience, strong operational and situational leadership skills, and demonstrable knowledge of...
-
Sydney, New South Wales, Australia beBeeIncidentManager Full time $100,800 - $138,000Job TitleHUB24 is a leading provider of integrated platform, technology and data solutions for the wealth industry. As an Incident and Problem Manager, you will play a key role in ensuring service excellence through effective communication, timely resolution, continuous process improvement, and strong stakeholder engagement.Key Responsibilities:Manage...
