Chief Incident Resolution Specialist
1 week ago
We are a team that crafts our own path through new technology and innovation. We support the delivery of a large Government Contact Centre.
This role involves delivering high-quality service to customers while working collaboratively with colleagues to identify and resolve issues in a timely manner.
Key responsibilities include:
- Managing incidents from initiation to resolution, ensuring minimal impact on business operations;
- Collaborating with internal stakeholders to identify and implement process improvements;
- Developing and maintaining strong relationships with customers and colleagues;
The ideal candidate will have excellent communication skills, be proactive, and demonstrate a passion for delivering exceptional customer experiences.
Benefits of this role include:
- A dynamic and supportive work environment;
- Ongoing training and development opportunities;
- A competitive salary and benefits package;
Join our community and be part of shaping our team's vision and goals.
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