Customer Service Team Lead

2 days ago

Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $130,000
Job Opportunity

A highly skilled and experienced Career Onboarding Specialist is required to lead a dynamic team and ensure seamless onboarding experiences for business clients.

This role is ideal for someone who thrives in a fast-paced environment and is passionate about customer success and compliance excellence.

Key Responsibilities:
  • Lead and manage the customer service team, fostering a high-performance culture with a customer-first focus.
  • Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
  • Ensure all onboarding and service activities meet compliance and regulatory standards.
  • Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
  • Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
  • Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.
Essential Qualifications:
  • Proven experience in B2B customer service, onboarding, and compliance—ideally in fintech or financial services.
  • Strong leadership skills with experience managing customer service teams.
  • Excellent communication, problem-solving, and stakeholder management abilities.
  • Understanding of regulatory requirements and risk management.
  • Comfortable working with CRM systems and onboarding platforms.
Why Choose This Role?
  • Be part of a purpose-driven organization reshaping financial services.
  • Lead a passionate team and make a real impact on customer experience.
  • Career development opportunities.

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $140,000

    Job TitleWe are seeking a skilled Customer Service Team Lead to manage our customer service consultants within designated teams, ensuring high levels of customer satisfaction and adherence to service level agreements.This Sydney-based role involves overseeing the work quality and performance of team members, identifying training needs, and developing...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Looking for a dynamic leader to head our customer service team?About the RoleThis is an exciting opportunity to join our fast-paced environment as a Customer Service Team Lead.You will be responsible for leading a team of enthusiastic customer service agents, overseeing their performance and ensuring targets are met.A key aspect of this role is acting as the...

  • Customer Service Team Lead

    1 day ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $78,000 - $97,000

    Customer Service Supervisor OpportunityWe are seeking an experienced professional to lead our dynamic customer service team in a fast-paced supermarket environment.About the RoleThis is a unique chance to tailor store services and products to meet the specific needs of the local community, while delivering exceptional commitment to customer satisfaction.Key...

  • Customer Service Team Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Lead Customer Service TeamThis role requires a high level of customer service and management skills to lead a team of call centre professionals.Key responsibilities include coaching and leading teams, managing escalations, reporting and analyzing performance data, and implementing continuous improvement initiatives.The ideal candidate will have previous...

  • Customer Service Team Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $90,000

    Front of House Manager RoleJob Description:We are seeking a highly skilled Front of House Manager to lead our teams and contribute to the success of our business. As a key member of our team, you will be responsible for providing exceptional guest service and value for money.You will oversee teams, guiding them through clear direction, coaching, and support...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeOpportunity Full time US$32,450 - US$52,300

    Job DescriptionAs a Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service and thoroughly complete their job duties. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.Key Responsibilities:Lead...

  • Customer Service Team Lead

    1 hour ago

    Sydney, New South Wales, Australia Coregas Full time $80,000 - $120,000 per year

    Coregas is shaping the future of gases in Australia and New Zealand. As a proud member of one of the world's leading industrial gas groups, we continue to manufacture gases locally and distribute them across Australia and New Zealand. Our compressed gases and cryogenic liquids support a wide range of industries—from construction and healthcare to research,...

  • Customer Service Team Lead

    3 weeks ago

    Sydney, New South Wales, Australia Blueberry Markets Group Full time

    At Blueberry, delivering great service isn't just about answering questions, it's about building relationships, solving real problems, and creating trust from the very first interaction. Our Customer Experience team is a huge part of that, and now we're looking for a strong, supportive leader to help them level up.As aCustomer Service Team Lead, you'll guide...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeRetailManager Full time $60,000 - $85,500

    We are currently seeking a highly skilled and motivated Retail Manager to lead our team in delivering exceptional customer service. As a vital part of our operations, you will play a key role in ensuring that our customers have a consistently safe, seamless, and welcoming shopping experience.Key ResponsibilitiesManage and coordinate store activities to...

  • Customer Service Team Lead Opportunity

    4 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $94,300 - $124,950

    Team Leader for Customer ServiceAs a Team Leader, you will be responsible for workflow management and team motivation. You will work closely with the Customer Service Manager to support process improvements, recruitment, coaching, and team engagement.Key ResponsibilitiesProvide daily guidance on handling customer service queries and managing team schedules,...