Customer Service Team Lead
7 days ago
This role requires a high level of customer service and management skills to lead a team of call centre professionals.
Key responsibilities include coaching and leading teams, managing escalations, reporting and analyzing performance data, and implementing continuous improvement initiatives.
The ideal candidate will have previous experience in a leadership position within a customer service environment and possess excellent communication and interpersonal skills.
Solution-oriented and relationship-focused, the successful applicant will be able to demonstrate their ability to build strong relationships with clients and stakeholders.
Required Skills and Qualifications:
- Leadership experience in a customer service environment
- Excellent communication and interpersonal skills
- Solution-oriented and relationship-focused
- Intermediate Excel skills
Benefits:
This is an excellent opportunity for someone who wants to take their career to the next level and make a real difference in the lives of customers.
The company offers a range of benefits, including ongoing development opportunities and a supportive work environment.
Other Information:
Referrals are encouraged and can increase your chances of interviewing at this organisation by 2 times.
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