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Customer Service Team Lead Opportunity
2 weeks ago
As a Team Leader, you will be responsible for workflow management and team motivation. You will work closely with the Customer Service Manager to support process improvements, recruitment, coaching, and team engagement.
Key Responsibilities- Provide daily guidance on handling customer service queries and managing team schedules, leave planning, and resource coverage.
- Lead regular team meetings and facilitate collaboration across teams.
- Oversee task allocation, rosters, training, and performance metrics.
- Handle escalated queries and support service delivery excellence.
- Coach and support team members through regular feedback and performance reviews.
- Onboard and train new hires to ensure smooth integration into the team.
- Identify development opportunities and celebrate team and individual successes.
- Foster a positive team culture through open communication and lead by example.
- Coordinate recruitment efforts with hiring partners and internal stakeholders.
- Evaluate team workflows and align them with business goals and standards.
- Ability to lead and develop teams, build trust, and maintain a positive service-oriented culture.
- Experience managing direct reports, leading project teams, or mentoring junior team members.
- Track record of identifying inefficiencies in customer care workflows and streamlining operations.
- Customer-focused mindset with a high-level understanding of delivering exceptional service across multiple channels.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
