Customer Service Team Lead

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $140,000
Job Title

We are seeking a skilled Customer Service Team Lead to manage our customer service consultants within designated teams, ensuring high levels of customer satisfaction and adherence to service level agreements.

This Sydney-based role involves overseeing the work quality and performance of team members, identifying training needs, and developing strategies to promote adherence to company policies and performance objectives.

  • Lead a team of customer service consultants to deliver exceptional customer experiences and meet key performance indicators.
  • Assess and address team performance gaps through targeted coaching, training, and development initiatives.
  • Collaborate with stakeholders to implement process improvements and optimize customer service operations.

About the Role

This is an exciting opportunity for an experienced customer service professional to take on a leadership role in our Sydney office. As a Customer Service Team Lead, you will be responsible for driving team performance, fostering a positive work environment, and ensuring seamless customer interactions.

Key Skills and Qualifications

  • Minimum 3 years of experience in customer-facing roles, preferably in a team lead or supervisory capacity.
  • Demonstrated ability to coach, train, and develop team members to achieve performance goals.
  • Proven track record of driving customer satisfaction and loyalty through effective service delivery and process improvements.

Benefits

This role offers a competitive salary, opportunities for career growth and development, and a dynamic work environment that values collaboration and innovation.

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