Technical Customer Service Representative

18 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $123,456
Customer Service Expert Wanted

We are looking for a highly skilled professional to provide exceptional customer service and resolve IT issues in a timely and professional manner.

Main Responsibilities:

  • Maintain accurate records of all service desk requests, including logging, categorizing, and prioritizing incidents.
  • Investigate and troubleshoot basic level faults, escalating more complex issues to other technical teams as needed.
  • Develop and maintain effective relationships with staff and third parties through outstanding communication skills and exceptional customer service.
  • Contribute to the internal knowledge base by creating and updating relevant documentation.
  • Achieve high levels of job satisfaction while meeting or exceeding required SLAs.

Requirements:

  • Prior experience in an IT Technical Support role is essential.
  • Diploma or equivalent in an IT-related field is preferred.
  • Excellent technical skills, including Windows 10/11, MacOS, iOS, Windows Server, Active Directory, Office 365, Exchange, and TCP/IP networking knowledge.
  • ITIL Foundation awareness is desirable.
  • Ability to resolve IT issues over the phone and provide exceptional customer service.

About This Role:

  • This is a great opportunity to work in a dynamic environment and contribute to the success of our organization.
  • We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
  • You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.

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