Customer Success Strategist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $135,000

Customer Success Manager Job Summary

We are seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring the success and satisfaction of our customers.

You will work closely with new and existing accounts to identify their unique needs and develop tailored strategies to drive adoption, utilization, and growth. Your expertise in customer service, management, listening, and presentation skills will enable you to build strong relationships with our customers and stakeholders.

In this role, you will have the opportunity to interact with various teams, including Product, Sales, Renewals, Marketing, Engineering, UX, and Support. You will be part of an amazing team of dedicated professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and execute account plans that drive customer success and growth.
  • Collaborate with internal teams to identify and implement new success programs that increase customer engagement and rate of renewal.
  • Analyze data insights to identify trends and gaps in driving customer success.
  • Work closely with digital success teams, business units, and product management teams to build digital campaigns aligned to customer needs.
  • Align with key customers with escalated concerns on a one-to-one basis, coordinating necessary activities and stakeholders for a successful outcome.
  • Function as the voice of the customer and provide internal feedback on how we can better serve our customers.
  • Convey relevant features/functionality to customers for their specific business needs.
  • Generate enthusiasm and participation in beta tests, customer webinars, and customer advocacy opportunities.
  • Help identify and work with account teams on cross-sell and up-sell opportunities.
  • Support improved utilization and realized value of low-adopting customers.
  • Manage key customer escalations to successful outcomes.
  • Design strategies to improve customer health scores.
  • Ensure quality and responsiveness of touchpoints are consistent with the customer journey.
  • Track accounts to identify churn risk and take action to eliminate that risk.
  • Build value-based relationships with customers.
  • Work closely with Product and Engineering to identify improvements to the Success methodology.

Requirements:

  • Excellent communication, problem-solving, and analytical skills.
  • Strong customer service, management, listening, and presentation skills.
  • Ability to balance multiple disparate tasks and prioritize effectively.
  • Experience utilizing Excel and other productivity tools.
  • Strong understanding of customer success principles and practices.
  • Knowledge of digital marketing and sales strategies.
  • Experience working with cross-functional teams.

Benefits:

This is a unique opportunity to join our team and contribute to the success of our customers. If you are passionate about delivering exceptional customer experiences and have a strong background in customer success, we encourage you to apply.

About Us:

We are a company dedicated to delivering exceptional customer experiences. Our team is passionate about helping our customers achieve their goals and succeed in their endeavors.

  • Effective Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeOperational Full time $120,000 - $150,000

    Customer Success Strategist Job DescriptionWe are seeking a results-driven Customer Success Strategist to join our Sydney HQ team.Key ResponsibilitiesDesign and implement operational frameworks, playbooks, and methodologies that will scale our customer success function.RequirementsProven experience in designing and implementing operational frameworks,...

  • Senior Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $130,000 - $170,000

    Job Title: Senior Customer Success StrategistThe role of a Senior Customer Success Strategist is pivotal in building, leading and scaling the customer success function. This position is responsible for designing the foundation for customer success and growing it into a scalable, high-performing function.Develop onboarding processes and tiered support aligned...

  • Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000

    Customer Success StrategistWe are seeking a skilled Customer Success Strategist to support our growth by maximising the benefits customers receive from our innovative solutions.About the Role:You will work closely with clients to understand their needs and preferences, providing tailored solutions to drive value and satisfaction.Becoming an expert in our...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $92,800 - $142,600

    Job Overview:The Customer Success Strategist plays a pivotal role in driving customer satisfaction throughout the customer success & services life-cycle.Key Responsibilities include: demonstrating passion for the job, leading by example, and ensuring customer needs are met.Demonstrate a strong passion for the job and lead by example to achieve sales and...

  • Senior Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $100,000 - $160,000

    Key Responsibilities:Customer Success Strategist As a senior member of our Customer Success team, you will be responsible for ensuring that our customers derive maximum value from our product. Your primary goal will be to set clear success plans and activate customers quickly, while also running quarterly check-ins to tie product usage to...

  • APAC Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000

    Customer Success Strategist, APACThis role is responsible for driving customer value realization through strategic planning and execution.Key Responsibilities:Onboarding & Integration: Collaborate with customers to integrate our solutions into their workflows, ensuring seamless adoption and optimal use.Training & Enablement: Develop and deliver training...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $130,000

    Job OverviewWe are seeking a seasoned professional to join our team as a Customer Success Strategist.In this role, you will be responsible for fostering strong relationships with our clients, driving revenue growth, and delivering exceptional results.Key Responsibilities:Developing and executing customized engagement strategies to meet client needsNurturing...

  • Global Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $170,000

    Global Customer Success StrategistAs a seasoned leader, you will be responsible for developing and executing a comprehensive global customer success strategy that aligns with our business objectives. Your primary focus will be on driving satisfaction, retention, and expansion through effective programs and initiatives.Key responsibilities include:Strategy...

  • Client Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientSuccess Full time $90,000 - $150,000

    Job Title: Client Success StrategistWe are seeking a skilled professional to join our team as a Client Success Strategist.About the Role:This is an exciting opportunity to work closely with clients, understanding their business needs and objectives. As a trusted advisor, you will develop and maintain strong relationships, drive growth, and ensure client...

  • Enhance Customer Success

    1 week ago

    Sydney, New South Wales, Australia beBeeCybersecurity Full time $90,000 - $120,000

    Account Growth StrategistThe Account Growth Strategist will oversee a portfolio of 8-12 existing customers to maximize their value from our solutions and grow their revenue.Key Responsibilities:Conduct business reviews with client executive leadership and deployment health checks to drive satisfaction and desired outcomes.Present, discuss, and demonstrate...