Technical Support Specialist

3 weeks ago


KalgoorlieBoulder, Australia Epiroc Full time
Position Overview:
As a Product Support Specialist, you will play a crucial role in ensuring the success of our service operations. This position is designed for individuals who thrive in a dynamic environment and are committed to enhancing customer satisfaction.

About Epiroc:
Epiroc is a prominent player in the mining and infrastructure sectors, dedicated to delivering innovative solutions. Our commitment to excellence drives us to seek a dedicated professional who will support customer projects and reliability solutions for hydraulic rock drills and associated products.

Key Responsibilities:
  • Manage on-site installations, commissioning, repairs, maintenance, and testing activities.
  • Conduct troubleshooting and resolve issues effectively.
  • Perform audits and generate reports on drill rigs and lubrication systems.
  • Execute projects and maintain accurate data records.
  • Provide comprehensive reports following site visits.
  • Document processes to aid in procedural development.

Essential Qualifications:
  • Ability to adapt, work independently and collaboratively, and demonstrate initiative.
  • Strong organizational skills with the capacity to meet deadlines and perform under pressure.
  • Experience with RDSA or OEM products is highly regarded.
  • A positive and customer-focused attitude.
  • Knowledge of the underground mining industry, particularly hydraulic rock drilling processes, is advantageous.
  • Relevant trade qualifications, such as Diesel Fitter equivalent.
  • Certifications in Working at Heights, First Aid, and Dogging Rigging are beneficial but not mandatory.

Why Join Us?
At Epiroc, we are committed to investing in your career development. You will be part of a high-performance team that values innovation, collaboration, and diversity. We offer a supportive work environment with opportunities for personal growth and a range of attractive employment benefits.

Equal Opportunity Employer:
We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse backgrounds. We believe that diversity drives innovation and enhances our ability to serve our customers effectively.

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