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Drive Continuous Improvement in Customer Loyalty Experiences

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000

Job Title: Customer Loyalty Expertise Specialist

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  • The role supports the day-to-day operations of a customer loyalty program ensuring efficiency and customer-centricity.

Responsibilities include resolving escalated member issues, delivering reward card issuance, annual census, case resolution, and daily membership packs.

Maintaining database accuracy is also crucial as well as communication with key stakeholders to ensure successful execution of the loyalty program.

This role also involves driving continuous improvement through analysis, optimization, and actioning customer insights.

About you:

  • Strong retail experience with empathy for changes in the customer experience impacting loyalty.
  • Flexible accepting new challenges, strong communication and organizational skills.
  • Honesty, integrity, and ability to maintain confidentiality.

Benefits include generous discounts on company products, access to lifestyle leave, volunteer leave, career growth, and succession opportunities across the business.

At our organization, you're not just an employee, but a valued team member with real dreams that we want to support. We offer balance and flexible options to help you reach your goals.

Our vision is to empower you to thrive and flourish. Join us and discover a fulfilling work life.

Aust. Working Rights: To be eligible to apply, you must have Australian working rights.

Equal Opp. Employer: We pride ourselves on diversity, representing the community we serve.

Agency note: We do not accept unsolicited resumes from external agencies or suppliers.