Patient Services Coordinator
4 days ago
We are seeking a highly skilled Patient Services Coordinator to join our team in Sydney, AU.
This is a critical role that requires strong administrative skills, effective communication, and a commitment to quality improvement.
- Responsibilities include answering the switchboard in a courteous and professional manner.
- Liaising with patients and their families in a compassionate manner.
- Performing general clerical and administrative tasks as required.
- Maintaining petty cash accounts and reconciliations.
- Ensuring proper inventory levels and ordering office supplies.
- Providing assistance with the quality improvement program.
Key Responsibilities:
The ideal candidate will be responsible for:
• Admitting and discharging patients within a centralized billing system.
• Ensuring all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• Conducting eligibility checks on all new patients with their Private Health Fund.
• Preparing invoices and credit notes in relation to revenue generation.
• Maintaining an accurate record management system of all patient records.
Patient Service:
The successful applicant will be expected to:
• Ensure cleanliness and neatness of patient treatment area, stockroom and medical devices.
• Assist with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors.
• Manage the ordering of all stock and consumables for the operation of the clinic.
• Confirm delivery of stock and cross-check inventory with documentation.
• Participate in Quality Assurance activities as required.
• Engage in internal and external in-service activities to enhance/maintain skills and knowledge.
Essential Qualifications:
The ideal candidate will possess:
• 3 years experience in a similar role.
• Knowledge of Infection Control/Hygiene principles.
• Effective communication and interpersonal skills.
• Basic office skills, including filing and answering telephone enquiries.
• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Computer competence in MS Office.
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