Patient Services Coordinator

2 days ago


Sydney, New South Wales, Australia beBeePatient Full time $60,000 - $85,000
Job Overview

We are seeking a highly skilled Patient Services Coordinator to join our team. This role will involve providing exceptional patient care and ensuring a positive experience for individuals undergoing IVF treatment.

The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively in a team environment.

  • Provide exemplary service and ensure patient satisfaction
  • Answer complex questions related to the IVF journey and day-to-day inquiries
  • Book internal and external appointments within the clinic and Day Hospital
  • Assist with cost quoting and Medicare Billing/Private Health Billing
Key Responsibilities
  1. Provide personalized support to patients throughout their journey
  2. Collaborate with healthcare professionals to ensure seamless care
  3. Develop and maintain effective relationships with patients and colleagues
Requirements
  • 1-2 years of experience in Medical Reception or similar customer services roles
  • Clinician secretary experience in OBGYN is advantageous
  • Understanding of Medicare/Private Health Billing preferred
  • Intermediate to advanced MS Office skills
  • Experience with Clinic2Cloud and/or Genie software or equivalent practice management software
Additional Skills

The ideal candidate will possess:

  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment
  • High level of accuracy and attention to detail


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