Patient Services Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeCare Full time $60,000 - $80,000
Our Fertility Care Team is Seeking a Skilled Administrator The Role: 

We are looking for a compassionate and customer-focused administrator to join our team. This rewarding opportunity will see you deliver exceptional care and support to patients, clinicians, and internal teams.

 

This role requires a patient and confident communicator who can handle sensitive situations with empathy and discretion.

 

You will be the first point of contact for patients, providing accurate information, managing appointments, and supporting billing processes, all while ensuring a calm and professional environment.

 Key Responsibilities: 
  • Provide exceptional customer service to patients, clinicians, and internal departments
  • Manage patient medical records and day hospital coordination
  • Working understanding of Medicare/Private Health claims
  • Generating invoices and managing billing
  • Maintain accurate records using practice management software
 

Support patients through their IVF journey with clear communication and care

 Required Skills and Qualifications: 
  • A minimum of 1-2 years' experience in medical reception or customer service within a healthcare environment
  • Thorough understanding of Medicare and Private Health billing
  • Intermediate to advanced proficiency in MS Office, and familiarity with Clinic2Cloud, Genie, or similar practice management systems
  • An exceptional communicator, with strong interpersonal skills and the ability to manage sensitive conversations
 Benefits: 
  • Join a nationally recognised fertility provider as a front-line representative
  • Gain exposure to assisted reproductive technology
  • Work alongside a supportive team and contribute to a purpose-driven organisation
 Others: 

A commitment to patient care, teamwork, and continuous improvement, aligned with our values.

 

We are an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

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