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Senior Manager, Retail Banking Strategy Lead

2 months ago

Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time
Senior Manager, Retail Banking Strategy

This role sits within the Retail Banking Services (RBS) Strategy and Transformation function, which is accountable for defining the strategic roadmap for the Retail Bank and driving the retail bank transformation to deliver on improved customer outcomes.

The Strategy and Transformation team oversees the ongoing development of the RBS strategy and transformation by advising and facilitating RBS leadership team discussions, preparing materials for the CBA Retail and Executive Leadership Teams and the Board, and by collaborating on projects with leaders across RBS and the Group.

Key Responsibilities
  • Developing strategies to improve customer outcomes through transforming the organisation's way of working and optimising resources.
  • Deep understanding of and analysis of customer and business data and metrics to inform organisational decisions and make recommendations that will improve customer outcomes and optimise ways of working.
  • Building constructive collaborative relationships with product and channel owners and across the bank, supporting these owners to deliver enhancements and ensuring appropriate trade-offs between customer and commercial outcomes.
  • Developing strategy components and solutions to improve customer experience across the retail bank - this will include working with inflight or new teams to ensure positive impacts to customers are being developed as well as owning a range of strategic initiatives within the team.
  • Leading projects that cut across multiple lines of business - using innovative problem-solving techniques to get the best solution and optimal stakeholder engagement.
  • Adopting and supporting the retail bank in new Agile work practices through analysing and evaluating current systems and cadences and making recommendations to improve ways of working and optimise planning and prioritisation to support delivery of customer outcomes.
  • Guiding multi-disciplinary teams to achieve transformation goals.
  • Proposing solutions to improve outcomes and ways of working based on internal listening and datasets, defining the key focus areas for the retail bank.
  • Tracking performance metrics against objectives to drive progress within quarterly planning and enable senior stakeholders to understand our current position and projections around agreed metrics.
  • Running key transformation forums with senior leaders, including content preparation and recommendations to further optimise outcomes being delivered.
  • Producing formal papers including board packs, dashboards and papers including recommendations.
  • Managing appropriate and effective operational risk within the team.
Requirements
  • At least 5 years' experience in corporate strategy, business development, top-tier management consulting, or similar.
  • Tertiary education in business, economics, science, engineering, law or similar fields.
  • Ability to take ownership of complex strategic cases, with demonstrated structured problem-solving capability and hypothesis-led thinking and analysis.
  • Deep understanding of the Retail Banking industry would be highly regarded.
  • Exceptional communication and stakeholder engagement skills.
  • Demonstrated ability to work effectively and efficiently while leading high-performing teams.