Service Support Specialist

4 days ago

Canberra, ACT, Australia beBeeHelpdesk Full time

Are you a problem-solver who is passionate about delivering exceptional customer experiences? We are seeking a highly motivated and skilled Service Desk Agent to join our dynamic ICT team within the Federal Government.

Australian citizens with a Baseline clearance are desirable for this role. As a Service Desk Agent, you will be the first point of contact for ICT support via phone, email, and service management tools.

  • Key Responsibilities:
  • Troubleshoot and resolve common ICT issues
    • User account and password resets
    • Printer and peripheral support
    • Desktop and laptop hardware issues
    • Software installation and configuration
    • Network connectivity and VPN access
    • Research Management System (RMS) issues
  • Escalate complex or unresolved matters to second-level support as required.
  • Maintain accurate records of support activities and user interactions.
  • Assist with onboarding and offboarding processes, including device setup and access provisioning.
  • Contribute to knowledge base articles and user guides.
  • Support ICT asset management by updating hardware inventory.
  • Participate in continuous improvement initiatives and team meetings.

As a valued member of our team, you will have opportunities to develop your skills and expertise in ICT support, while contributing to the success of our organisation.

Australian Citizens with a Baseline clearance are desirable for this role.
Apply today

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