Guest Experience Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $35,000 - $55,000
Guest Experience Host

As a key member of our resort team, you will be responsible for delivering exceptional guest experiences that meet and exceed expectations. Your role will involve greeting and registering guests, providing information on local area attractions, and completing all department related paperwork.

You will also be required to use various communication equipment including telephones, facsimiles, and computers to provide seamless service to our guests. This includes meeting guests face to face and generating sales appointments for our sales centers located at our amazing resorts and via livestream.

To be successful in this role, you must have excellent interpersonal skills, be enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards. You will also need high levels of computer literacy and the ability to recognize and solve problems in the workplace.

Additionally, you will be required to work a flexible schedule, including nights, weekends, public and school holidays, and have the ability to drive. If you are a passionate customer service professional who is looking for a challenging and rewarding role, then we would love to hear from you

  • Key Responsibilities:
  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department related paperwork
  • Using all communication equipment including telephones, facsimiles and computers
  • Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
  • Clearly articulate the benefit of traveling within Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

Qualifications and Requirements:

  • Requirements:
  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera etc) advantageous
  • Have the ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.
  • Knows how to drive

Benefits:

We offer a range of benefits to support your career development and well-being. These include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities
  • Birthday Leave (Once you pass probation)

About Us:

We are a global company that delivers exceptional experiences to millions of travelers worldwide. Our mission is to put the world on vacation and we achieve this by providing outstanding service and support to our customers. We are committed to innovation and growth and strive to create a work environment that is inclusive, dynamic, and fun.

Join us and build a career where memories start with you

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from candidates who share our values and commitment to excellence.

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