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Guest Experience Specialist

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Sydney, New South Wales, Australia beBeeGuest Full time $55,000 - $90,000

About the Role

Job Summary

The Guest Services Coordinator is responsible for ensuring timely and efficient service at the bell desk.

This involves coordinating daily operations, liaising with Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.

  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
Key Responsibilities

The successful candidate will be responsible for:

  • Coordinating daily operations of the bell desk to ensure timely and efficient service.
  • Acting as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
  • Responding promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Overseeing the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintaining accurate records of all guest interactions and departmental activities.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Attention to detail and ability to maintain accurate records.