Retail Training Specialist
4 weeks ago
Key Responsibilities:
- Deliver coaching programs to enhance customer service skills
- Ensure best practices in customer service are followed in all clinics
- Monitor and evaluate training delivered to identify areas for improvement
- Develop and implement training plans to address identified gaps
- Train staff through various methodologies, including e-learning, online, and face-to-face sessions
- Conduct induction programs for new joiners and administer on-the-job training
- Develop and update training modules to ensure they remain relevant and effective
About the Role:
This is an exciting opportunity to join the Amplifon team as a Retail Trainer. As a key member of our team, you will be responsible for up-skilling our customer-facing staff to deliver exceptional customer service and drive business growth.
What We Offer:
- Competitive remuneration with performance-based bonuses
- Free hearing aids for you and your family, as well as discounts for friends and colleagues
- Yearly flu vaccinations and access to our Employee Assistance Program
- Career growth opportunities within the largest independent hearing care network
About Amplifon:
Amplifon is the global leader in the hearing care retail industry, with a presence in 26 countries and 5 continents. We are committed to empowering people to rediscover the emotions of sound and are passionate about delivering exceptional customer service.
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