Retail Training Specialist

1 month ago


Brisbane, Queensland, Australia Amplifon Full time

At Amplifon, we're committed to empowering our customers to rediscover the emotions of sound. As a key member of our team, you'll play a vital role in up-skilling our CA Team, leveraging their superior diary management and appointment activation skills to drive business improvement.

Key Responsibilities:

  • Develop and deliver CA coaching programs to enhance customer service excellence
  • Ensure best practices in customer service are consistently followed across all clinics
  • Monitor and evaluate training effectiveness, identifying areas for improvement
  • Prepare tailored training plans to address specific needs
  • Train through various methodologies, including e-learning, online, and face-to-face sessions
  • Conduct induction programs for new joiners, ensuring a seamless onboarding experience
  • Administer on-the-job training to reinforce learning
  • Develop and update training modules to stay ahead of industry standards

Requirements:

  • Completion of a degree or equivalent
  • Proven experience in a client-facing role, with a minimum of years
  • Passion for training and service excellence
  • Confident public speaking skills
  • Proficiency in MS Office Suite
  • Ability to travel interstate and hold a valid driver's license
  • Highly organized and deadline-driven, with a proven track record of delivering results

What We Offer:

  • Competitive remuneration package with performance-based bonuses
  • Free hearing aid, plus discounts for family members and friends
  • Yearly flu vaccinations and access to our Employee Assistance Program
  • Career growth opportunities within the largest independent hearing care network

We're an equal opportunities employer, committed to diversity and inclusion. If you're ready to take your career to the next level, we encourage you to apply.



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