Customer Service Professional

10 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $75,327
Job Description

A key position has become available in our customer service team. We are seeking a highly skilled professional to provide exceptional service to our community.

The ideal candidate will have experience interacting with the public, providing accurate information and solutions via various communication channels.

They will also possess excellent problem-solving skills, empathy, and clear communication abilities.

This role offers an opportunity to make a meaningful difference in the lives of our residents and contribute to a culture of high-quality service and continuous improvement.

Key Responsibilities
  • Interact with the community face to face, on the phone, via email or online chat to provide accurate information and solutions.
  • Resolve enquiries with empathy and clear communication, guiding residents through available services.
  • Support a culture of high-quality service and continuous improvement to benefit the community.
Requirements and Qualifications
  • Bring a proven track record in a customer service role.
  • Demonstrate experience with interactions that are face to face, over the phone, via written communications (such as email), and through online chat platforms.
Benefits and Opportunities
  • Full-time, part-time, permanent and casual roles offering great working conditions, professional teams, and flexibility programs.
  • Extensive Health and Wellbeing offerings, including employee assistance programs, health checks, discounted gym membership, and wellness programs.
  • Career opportunities and access to transformation initiatives to empower employees to innovate and continually improve.
About Our Organization

We are a culturally diverse community located in Melbourne's eastern suburbs. We strive to offer a welcoming environment and opportunities to build a long-term career within local government.

How to Apply

Visit our website to submit your application, including a one-page (or less) example of how you contributed to creating a positive and supportive team culture while delivering exceptional customer service.

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