Customer Experience Specialist

4 weeks ago


Melbourne Airport, Australia The NRMA Full time
Unlock a Rewarding Career in Customer Service

SIXT Australia is seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Melbourne Airport.

As a key member of our team, you will be responsible for delivering exceptional customer experiences, promoting sales opportunities, and ensuring all rental vehicles meet the highest standards of presentation.

Your primary responsibilities will include:

  • Managing rental agreements and ensuring seamless customer interactions
  • Fostering strong relationships with customers through effective communication
  • Maintaining high levels of vehicle cleanliness and presentation
  • Inspecting and recording vehicle damage
  • Providing assistance with fleet management and delivery

Vital Qualifications

To succeed in this role, you will require:

  • A flexibility to work across various shifts, including mornings, evenings, weekends, and public holidays
  • Excellent customer service skills and a passion for delivering outstanding experiences
  • A strong attention to detail and ability to multitask effectively
  • Current driver's license and full working rights in Australia

Compensation and Benefits

We offer a competitive salary of $30 per hour, plus shift loadings and generous monthly incentives. Additional benefits include:

  • Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership with free Roadside Assistance and discounts on groceries, movie tickets, and more
  • Discounts on NRMA insurance products, uniform, and staff car parking
  • A dedicated ME day – an extra day of paid leave per year to recharge and refocus

About SIXT Australia

SIXT Australia is part of the global SIXT Group, one of the leading mobility providers worldwide. We celebrate diversity and strive to create an inclusive workplace where everyone feels valued, heard, and empowered to excel.



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