Field Service Engineer

7 days ago


Melbourne, Victoria, Australia Konica Minolta Business Solutions Australia Full time
About the Role

We are seeking a skilled Field Service Engineer to join our Melbourne branch, based in the CBD and surrounds. As a member of our Victoria Service Team, you will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

Key Responsibilities
  • Ensure customer satisfaction through on-site corrective and preventative maintenance on customer equipment.
  • Report to the VIC Service Delivery Manager and collaborate with the team to achieve service excellence.
  • Provide technical support and troubleshooting services to customers.
  • Develop and maintain strong relationships with customers to ensure their needs are met.
Requirements
  • Strong technical aptitude and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven track record of excellent customer service.
  • Demonstrated experience in a similar role and/or network.
  • IT and technical knowledge/understanding.
  • Australian Work Rights are essential.
  • Australian Driver's License, Working with Children Check and Police Check will be required.
What We Offer
  • A fully maintained company vehicle, phone and laptop.
  • A collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself.
  • A commitment to diversity and inclusion, with a firm commitment to ethical practices and corporate responsibility.
  • Progressive policies such as domestic violence policy, paid parental leave and flexible workplace policies.


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