Field Service Engineer

1 day ago


Melbourne, Victoria, Australia Buhler Group Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in Melbourne. As a key member of our Customer Service team, you will provide inspection, maintenance, repair, retrofit, and commissioning services for customer equipment throughout Victoria, as well as interstate and throughout the Oceania region.

Key Responsibilities
  • Undertake scheduled and unscheduled field service work, as well as occasional out-of-hours attendance for customer breakdowns
  • Consult and troubleshoot with customers regarding mechanical equipment issues, repair, and configuration
  • Install complex retrofits
  • Generate work reports
  • Support the Engineering, Sales, and Parts teams in technical matters
  • Identify, refer, and follow up on Parts, Retrofits, and Upgrades opportunities
Requirements
  • 5+ years' experience in a similar field service/installations engineering role, within an industrial equipment setting (food or grain processing preferred)
  • Suitable technical qualification in mechanical engineering
  • Experience and working knowledge of automated equipment, electrical controllers, and automation systems
  • Ability to manage multiple jobs and competing priorities
  • Ability and willingness to travel extensively and work autonomously
Preferred Qualifications
  • Confident and professional disposition, with a focus on exceptional customer service
  • Excellent problem-solving skills, with outstanding time management and root cause analysis skills
  • Outstanding written and verbal communication skills, with excellent attention to detail and administrative skills (excellent MS Office, SAP, and CRM skills desirable)
  • A valid Australian driver's licence
  • A positive, 'hands-on', 'can-do' attitude and a sense of humour


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