Service Desk and Onsite Support Specialist

5 days ago

Sydney, New South Wales, Australia blueAPACHE Full time

About Us

At blueAPACHE, we're a leading Managed Service Provider in Australia, recognized for our commitment to excellence and customer satisfaction.

We're proud to be an equal opportunity employer and strive to create a diverse and inclusive workplace where our employees can thrive.

The Role

We're seeking a highly skilled L2 Service Desk & Onsite Engineer to join our Sydney-based Service Centre Team.

The successful candidate will provide helpdesk support to ensure the smooth operation of IT services for our customers, with occasional travel to customer sites in Metro and regional NSW.

Requirements

2+ years of experience working within a Service Desk or Field Services role.

Strong understanding of IT infrastructure, including networking technologies such as routers, switches, VLANs, and WANs.

2+ years of experience working with Active Directory, DNS, DHCP, and group policy.

2+ years of experience working with a ticket management system.

Qualifications

A valid Driver's Licence and your own transport.

IT degree or Diploma.

Benefits

We offer a range of benefits, including:

  • Options for virtual interviews.
  • A supportive and rewarding work environment.
  • Regular social events and a vibrant culture.
  • Health Insurance discount with Medibank.
  • Discounts on 1000's of products.
  • Novated leasing available for all employees.
  • Employee Assistance Program from The Mind Room.
  • Ongoing training and development, including paid certifications.
  • Quality hardware and laptop provided.
  • Employee referral programs.

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

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