Client Services Officer

1 month ago


Townsville, Queensland, Australia Findex Full time
About the Role

We are seeking a highly motivated and organized Client Services Officer to join our team in Townsville. As a key member of our Client Services team, you will be responsible for ensuring timely completion of all client-related tasks, liaising with clients, and providing support to the team.

Key Responsibilities
  • Ensure timely completion of all client-related tasks, meeting internal and external service standards
  • Liaise with clients, book appointments, manage fees, and assist with queries
  • Provide support to the Client Services team, including file creation and management, database entry, and management
  • Reception cover when required
  • Assist with ad-hoc administrative tasks, such as printing, filing, and scanning
What We Offer
  • Clear and supportive career progression opportunities
  • Ongoing training and development to support your growth
  • Health insurance benefits to help keep you healthy and happy
About You

We are looking for someone with:

  • Demonstrated experience in client services or a similar customer-focused role
  • Excellent time management, communication, and organizational skills
  • Team player with a positive attitude, attention to detail, and willingness to learn and develop
  • Proficient in Microsoft Suite, including Outlook, Teams, Word, and Excel
About Our Team

We are a collaborative team that values diversity and inclusivity. We offer a supportive work environment with opportunities for career growth and development. We are committed to providing excellent service and have a strong client-centric focus.



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