Resolution Specialist

1 week ago

Melbourne, Victoria, Australia beBeeComplaints Full time $45,000 - $60,000
Customer Service Representative

This is a unique opportunity to work on customer complaints resolution.

About the Role

You will be responsible for analysing customer complaints and finding effective resolutions. Your main goal is to enhance customer satisfaction while minimising reputational risk.

Key Responsibilities:
  • Analyse customer complaints, identify root causes, and determine suitable resolutions.
  • Manage payments settlements calculations and collaborate with relevant departments for accuracy.
  • Conduct thorough investigations and make phone calls to resolve complaints.
What You'll Need to Succeed
  • Bachelor's degree is preferred.
  • Experience in customer service or complaint handling is required. Knowledge of financial products and complaint handling processes is beneficial.
  • Candidate should have excellent communication skills and ability to handle customer complaints.
What We Offer
  • A supportive work environment that promotes employee well-being.
  • Ongoing support and upskilling opportunities for all team members.

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