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Strategic Partnership Developer

2 weeks ago

Sydney, New South Wales, Australia J4RVIS Full time

J4RVIS is a leading system integrator specialising in Salesforce & MuleSoft solutions. Our mission is to empower ambitious organisations to drive greater business value with scalable technology.

We're widely recognised as one of the most promising Salesforce partners, achieving the 'Summit' partnership status within the first 18 months. This milestone demonstrates our ability to close $1 million in ACV and achieve over 100 certifications.

Our team's true potential is unlocked through a progressive workplace that creates a better tomorrow for 1 billion people.

Key achievements include:

  • J4RVIS won the 'Rising Star' category at #Deloittefast50
  • Recognised by Salesforce as the APAC Partner of the Year in the 'Connected Ecosystem' category
  • Placed 3rd in CRN Fast 50 Awards
  • Certified Great Place to Work in both Australia and Philippines
About the Role:

The Client Partner role involves nurturing and expanding relationships with existing enterprise clients to maximise long-term value and satisfaction. Acting as a trusted advisor, this position focuses on deeply understanding client goals, identifying opportunities for growth, and ensuring seamless delivery of Salesforce solutions.

Key Responsibilities:

Client Relationship Management:

  • Develop and maintain trusted, long-term partnerships with existing clients, acting as a strategic advisor.
  • Understand client goals, challenges, and priorities to ensure alignment with J4RVIS's services.

Account Growth & Up-sell:

  • Identify opportunities to expand existing accounts by introducing additional services, solutions, or consulting capabilities that address client needs.
  • Drive up-sell and cross-sell initiatives to maximise account value.

Solution Delivery Oversight:

  • Collaborate with delivery teams to ensure successful execution of solutions and ongoing project satisfaction.
  • Act as a liaison between the client and internal teams to resolve issues and enhance client outcomes.

Strategic Account Planning:

  • Develop and execute account plans for key clients, aligning internal resources to client priorities.
  • Proactively manage risks, identify opportunities, and plan for long-term account success.

Collaboration & Internal Alignment:

  • Partner with internal teams (delivery, pre-sales, system implementations, etc.) to align solutions to client needs, ensuring seamless project delivery and client satisfaction.

Forecasting & Reporting:

  • Provide accurate and timely sales forecasts, maintain pipeline health, and proactively identify risks or opportunities to meet revenue goals.
  • Stay ahead of market trends, competitor activities, and emerging opportunities to refine sales strategies and differentiate offerings.