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Service Delivery Manager

2 months ago

Sydney, New South Wales, Australia The Creative Store Full time
{"h1": "Service Delivery Manager", "p": "At The Creative Store, we are seeking a highly skilled Service Delivery Manager to oversee our technical services teams and ensure exceptional service delivery to our customers.

Key Responsibilities:

* Manage technical services staff to meet performance targets and maintain high standards of service delivery
* Oversee service operations, from initial customer requests to final resolution, ensuring alignment with company policies and customer satisfaction
* Provide strategic advice on service and warranty programs, and collaborate with international teams to address technical and service challenges effectively
* Manage customer technical needs, including spare parts inventory control and warranty spare parts credit approval
* Oversee service agents' activities and review and analyse internal service processes

Ideal Candidate:

* Excellent organisational and problem-solving abilities
* Strong management skills with the ability to oversee both internal and external personnel
* Polite and professional
* Capable of prioritising demands and managing workflow efficiently
* Proficient computer skills with experience in reporting and directing the Service Team
* Ability to analyse processes and implement improvements by optimising workflows and eliminating waste
* Degree or similar training in technical fields, or relevant commercial or practical experience

If you are an experienced Service Manager with a passion for management and operations, we encourage you to apply for this exciting opportunity.

Note: Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Job Reference #37484

", "lang_code": "en-US"}