Workplace Experience Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $170,000

Job Description

We are seeking an Experience Lead to support and work on site for our client in North Ryde, Sydney.

The successful candidate will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client's employees and guests. They will shape the culture and delivery of exceptional workplace experiences that align with the client's values and business objectives.

Key Responsibilities:

  • Owning and evolving the workplace experience strategy and vision, implementing programs and initiatives to meet and exceed clients' expectations
  • Extending oversight and best practice to other national sites
  • Leading and developing the experience team through feedback, recognition, and regular coaching
  • Hosting daily team huddles to align priorities and energize employees
  • Managing vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security, and AV support
  • Conducting daily walkthroughs of key zones (lobby, visitor center, work floors) to assess readiness and connect with employees
  • Resolving high-impact issues with empathy and precision

Required Skills and Qualifications:

  • Background in workplace experience, hospitality, operations management in a corporate environment preferred
  • Proven experience leading multidisciplinary teams in a high-performance environment
  • Exceptional stakeholder engagement and vendor management skills
  • Passion for coaching and developing team members
  • Superior problem-solving skills and decisive decision-making under pressure
  • Bachelor's degree in hospitality, facilities management, or a related field desirable

Benefits:

We offer a supportive and inclusive work environment that values diversity and promotes equal opportunities for all employees. As an organization, we believe in the importance of employee well-being and provide various benefits to support their physical and mental health.

Others:

We are committed to building long-term relationships with our clients and partners and strive to deliver exceptional service and value to them. We recognize the importance of community knowledge and aim to unlock its potential by collaborating with experts and organizations.

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