Excellent Customer Experience Specialist

14 hours ago


Joondalup, Australia beBeeCustomerService Full time $45,000 - $60,000
Customer Service Representative

About the Role:

A high-performance customer service representative will work closely with experienced optometrists and dispensing opticians to provide exceptional customer experiences and support.

  • Ensure a seamless experience for customers from start to finish.
  • Support patients through the pre-testing phase of their eye exam and address any queries they may have.
  • Dispense glasses that meet each customer's unique needs, offering a range of lens options.
  • Deliver outstanding customer service as a champion of excellence.

Opportunities for Growth and Development:

  • Mastery through skills development: Receive full funding to work towards a Cert IV in Optical Dispensing (eligibility requirements apply).
  • Leadership potential: Develop into In-Store Trainer or Supervisor roles.

Key Responsibilities:

  • Build rapport with people from diverse backgrounds.
  • Communicate effectively and maintain professionalism under pressure.
  • Provide top-notch customer service and support.

What We Offer:

  • Two free pairs of glasses per year.
  • Birthday leave and Volunteer leave.
  • Exclusive discounts and shopping programs through our Perks App.

Our commitment to diversity, inclusivity, and flexibility enables employees to bring their whole selves to work. Join us for a bright future



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