Customer Service Specialist

2 weeks ago

Joondalup, Australia Probe CX Full time

At Probe CX, expect to think differently, challenge the norm and find your purpose.

**About the Role**

As a Customer Service Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

**What You'll Be Doing**
- Handle inbound and outbound contacts (as required) within the required time frame
- Arrange payment plans
- Manage customer direct debits
- Meet required standards of quality
- Meet attendance requirements in line with contract and company policies
- Others KPI’s as required

**Role Details**:

- Monday to Friday 7:00 am to 7:00 pm Rotating Roster
- No weekends or public holidays
- Multiple Casual Positions available based on performance and business needs (no pressure to go full time)
- Must be available for 3 weeks of full-time paid training to set you up for success (Monday to Friday 8am to 4:45pm)
- Location: Davidson Terrace Joondalup WA
- Australian Based Role

**About You**

Whether you're new to contact centres or bringing customer service experience from another industry, we value your unique perspective. You’re someone who builds genuine rapport over the phone, handles complex queries with care, and always puts the customer first. You’re tech-savvy, an active listener, and confident multitasking between systems — even under pressure.

**To Be Successful in This Role, You Will**
- Build trust and deliver excellent service over the phone
- Navigate complex inquiries while staying compliant
- Effectively handle and resolve complex enquiries
- Show resilience and flexibility in every customer interaction
- Use multiple systems confidently while actively listening
- Complete a National Police Clearance
- Have full work rights to work within Australia for at least 12 months

**What We Can Offer You**
- Diverse and inclusive work environment, where our collective strengths empower us.
- Unlimited access to a trusted mental health and wellbeing platform.
- Growth of your professional toolkit in a role that sets you up for future opportunities
- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.
- Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe Group equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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