Customer Experience Expert

7 days ago

Joondalup, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Joondalup Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- ** Days**:Monday - Friday 9.00am - 1.00pm

(Must be flexible on days and hours as they could change depending on workload)
- ** Hours**:Casual
- $37.23ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Store Manager

    2 weeks ago

    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma surrounding hearing health and wish to promote the idea that hearing checks are simple, quick, and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...

  • Assistant Store Manager

    2 weeks ago

    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma surrounding hearing health and wish to promote the idea that hearing checks are simple, quick, and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...

  • Store Manager

    3 days ago

    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma that surrounds hearing health and wish to promote the idea that hearing checks are simple, quick and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...

  • Customer Service Representative

    3 days ago

    Joondalup, Australia Clark Rubber Joondalup Full time

    Clark Rubber is a retail icon in the Australian market and is well known for its, foam, rubber and pool categories. *We are seeking outgoing, knowledgeable, reliable and motivated individuals to join the team for 10 - 38 hours as a part time retail assistants or fulltime at our Joondalup store. *This position will suit individuals who are focused and...

  • Customer Service Team Member

    1 day ago

    Joondalup, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    7 days ago

    Joondalup, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Part Time Customer Service and Sales Assistant Joondalup WA

    1 week ago

    Joondalup, Australia Beacon Lighting Full time $45,000 - $70,000 per year

    Utilise your sales skills and passion for interior design to light up our customers' livesPermanent part time customer service and sales role available at our Joondalup storeComprehensive and ongoing training - no lighting experience neededJob security, performance based profit share incentives, generous team member discounts and Birthday leaveBenefitsTo...

  • Part Time + Full Time Retail Team Member Rebel

    1 day ago

    Joondalup, Australia Rebel Full time

    **Part Time + Full Time Retail Team Member rebel Joondalup (WA)**: **Stylist + Apparel + Footwear + VM Experts - new rCX store opening soon!**: - Combine your skills as a stylist or fashion expert with your passion for sport Join us in our pursuit to provide a unique sports and fitness experience for our customers at our premium new rebel rCX store opening...

  • Customer Sales Consultant

    7 days ago

    Joondalup, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Solutions Specialist

    2 weeks ago

    Joondalup, Australia Probe CX Full time

    At Probe CX, expect to think differently, challenge the norm and find your purpose. **About the Role** As a Customer Solutions Specialist, you will partner with Western Australia's largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing...