Customer Banking Specialist Relief

12 hours ago

Joondalup, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Relief - Joondalup

We are seeking a Permanent Part time Customer Banking Specialist Relief to join our Joondalup team. In this role you will be required to work across and support a cluster of branches. Travel will be required.

**Part time 31.25 hours per week**:
Monday to Friday: 9.15am - 4.15pm

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

**See yourself in our team**

As the Customer Banking Specialist Relief, you'll:

- Provide relieving support to our branches. Travel will be required
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We're interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us, you'll help customers make informed financial decisions to achieve their goals.**

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 23/09/2024

Job ID REQ218222

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