Financial Service Expert
1 month ago
We are seeking a skilled Financial Service Expert to join our team in Burnie TAS.
The successful candidate will be responsible for providing exceptional customer service by meeting each customer's end-to-end financial needs, across transaction activities, needs-based conversations and educating them on digital solutions.
This is a permanent, full-time role with 40 hours of work per week. The salary for this position is estimated at AU$70,000 - AU$90,000 per annum, depending on experience.
The key responsibilities of this role include:
- Providing customers with a seamless financial experience by meeting their end-to-end financial needs
- Being part of a collaborative team and acting as a role model and peer coach to deliver the best possible customer experience
- Contributing to a significant uplift in customer engagement and advocacy, and creating real customer value
- Actively participating in and supporting bank programs and initiatives
- Taking responsibility to 'know your customer' from a risk perspective, and ensuring compliance with ANZ and branch policies and procedures
To be successful in this role, you will ideally possess:
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
We offer a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.
At ANZ, we celebrate the diversity of our communities and welcome applications from everyone. If you require adjustments to our recruitment process or the role itself, please let us know how we can support you.
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