APS4 - Passport Case Officer
2 weeks ago
About the Role
We are seeking experienced customer service specialists to join our team as Passport Officers in Service Delivery roles.
Main Responsibilities
Deliver exceptional customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
Assess and process passport applications, ensuring compliance with relevant legislation and regulations.
Work collaboratively with colleagues to achieve team goals and objectives, maintaining a positive and inclusive work environment.
Develop and maintain knowledge of passport services, policies, and procedures, staying up-to-date with changes and developments.
Key Requirements
High school diploma or equivalent, with relevant experience in customer service or a related field.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Sound problem-solving and analytical skills, with the ability to make informed decisions.
Willingness to learn and adapt to new technologies and processes.
Working for Us
Join our team and contribute to the delivery of high-quality passport services to the Australian community. Enjoy a dynamic and supportive work environment, with opportunities for professional growth and development.
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